The Guest Story
At The Penthouse Living, true luxury is in the details and our greatest satisfaction comes from exceeding expectations.
Here’s Alexander’s story, a global executive who found calm above the chaos in Canary Wharf. Read his story
Effortless Living, Every Day
At The Penthouse Living, we believe luxury lies in the details and responsiveness is everything. Whether you're settling in for business or leisure, our AI-powered Guest Concierge is available 24/7 to assist with personalised recommendations, reservations, and on-demand requests. From exclusive dining bookings to seamless checkouts, your comfort is always just a message away. Planning your stay? Explore our Guest Journey to see how we elevate every moment.
Your Guest Journey
At The Penthouse Living, every moment of your stay is thoughtfully designed—from your first conversation to your final farewell. Here’s what to expect when you stay with us:
Pre-Arrival Personalisation
Ahead of your stay, we’ll contact you to confirm your arrival details and understand any personal preferences or special requests. Whether it’s a favourite wine, a late check-in, or tailored housekeeping—consider it done.
Seamless Arrival
Choose between a discreet self-check-in or a warm, in-person welcome. Either way, your keys will be ready, and your penthouse will be set to your exact standards.
Post-Arrival Check-In
A few days into your stay, we’ll follow up to ensure everything exceeds your expectations—and address anything further you may need.
Housekeeping, On Your Schedule
Enjoy the convenience of daily or weekly housekeeping, tailored to your preferences and available upon request. We’ll confirm your ideal schedule during your pre-arrival onboarding, ensuring your residence is maintained to the highest standard throughout your stay.
24/7 AI-Powered Concierge
Whether it’s a last-minute dinner reservation, dry cleaning pickup, or city guide, our AI-powered Guest Concierge is available around the clock—always discreet, always precise.
Departure Made Effortless
Seven days before check-out, we’ll send a summary of your departure details, including check-out instructions and key return options—ensuring your final moments are as smooth as your arrival.
What’s Included in
Your Apartment
Designed for working, unwinding, and living in comfort, every Penthouse Living residence comes fully equipped with premium amenities—so you can feel at home from the moment you arrive.
- All Bills Included – No surprises, no admin—just seamless living.
- High-Speed Wi-Fi – Reliable and fast, ideal for business and entertainment.
- Smart TV – Stream, relax, or catch up on global news in style.
- Housekeeping – Discreet weekly service to keep everything immaculate.
- Luxury Towels & Bedding – Hotel-quality linens for restorative rest.
- Hair Dryer – A compact essential for everyday convenience.
- Iron & Ironing Board – Look sharp for meetings or evenings out.
- Fully Equipped Kitchen – Prepare meals effortlessly with top-quality appliances and cookware.
- Washer/Dryer – Travel light and stay fresh throughout your stay.
- Everything you need. Nothing overlooked.
TESTIMONIAL
What Our Guests Say
Proactively morph optimal infomediaries rather than accurate expertise. Intrinsicly progressive resources rather than resource-leveling
— Michael T
Investment Banker
"The panoramic skyline views were unlike anything I’ve seen in London. Quiet, elegant, and incredibly private... exactly what I needed between meetings."
— Elena M
Legal Consultant
"I travel often for work, and this is now my go-to in London. Immaculate interiors, seamless check-in, and total peace at 40+ floors up."
— David K
Tech Founder
"The enclosed balcony was a highlight—sipping espresso while watching the city wake up was unforgettable. The space felt exclusive and calming."
— Isabelle R
Global Marketing Executive
"From the crisp linen to the ambient lighting, every detail felt premium. Ideal location, beautifully furnished, and a view worth every penny."
Frequently Asked Questions (FAQs)
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What time is check-in and check-out?
Check-in is from 3:00 PM, and check-out is by 10:00 AM. If you require an early arrival or a late departure, just let us know in advance—availability permitting, we’ll do our best to accommodate you.
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Is luggage storage available before or after my stay?
Should in-apartment luggage drop-off not be possible, we’ll happily recommend trusted local options such as Stasher or LuggageHero, offering secure citywide storage.
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Is housekeeping provided during my stay?
Housekeeping is available on request—whether daily or weekly. We’ll confirm your preferences during your pre-arrival call to ensure your residence is always impeccably maintained.
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Can I request additional cleaning?
Yes, mid-stay cleans can be arranged to suit your schedule. Just let us know in advance and we’ll coordinate everything for you.
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Can I arrange private transfers or a chauffeur?
Absolutely. From airport pickups to daily chauffeur services, we’ll be pleased to arrange luxury transport tailored to your itinerary.
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Is parking available nearby?
While there is no dedicated on-site parking, secure local options are available nearby. We recommend using JustPark to find flexible, convenient spaces by the hour, day, or week.
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Is the building concierge available to assist?
Please note that concierge services within the building are reserved for long-term residents. Our team remains fully available to assist you throughout your stay via our online AI Concierge or email.
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Can I access the gym or other building amenities?
Building facilities such as the gym are reserved exclusively for long-term residents. We kindly ask that this building policy is respected.
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Is the apartment family-friendly?
Yes, the residence is spacious, secure, and welcoming for families. It features high-speed fibre Wi-Fi (900 Mbps) and access to a sky-level play area on the 27th floor.
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Can I receive deliveries?
Deliveries are welcome, but please notify us in advance. The concierge is unable to accept parcels for short-term guests, so we’ll coordinate a solution to ensure smooth receipt.
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Is there lift access to the apartment?
Yes, the building features multiple lifts, and the apartment is step-free throughout—offering easy, comfortable access from arrival to entry.
Planning Your Stay – What You Need to Know
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What time is check-in and check-out?
Check-in is from 3:00 PM, and check-out is by 10:00 AM. If you require an early check-in or late check-out, please inquire in advance—this is subject to availability.
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Is there luggage storage before check-in or after check-out?
If luggage drop-off at the apartment is unavailable, we can suggest alternative options such as Stasher, which offer secure storage locations throughout the city.
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Is there daily housekeeping?
Daily housekeeping is not included, You can enjoy the convenience of daily or weekly housekeeping, tailored to your preferences and available upon request. We’ll confirm your ideal schedule during your pre-arrival call, ensuring your residence is maintained to the highest standard throughout your stay.
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Can I request additional cleaning during my stay?
Yes! Mid-stay cleaning can be arranged upon request for extra charge. Please let us know in advance if you require this service.
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Can I arrange private car transfers or chauffeur services?
Yes, we can arrange airport transfers, private car services, and daily chauffeur-driven cars upon request for an additional charge.
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Is parking available?
There is no on-site parking, but many paid parking options are available nearby, you can use justpark to find cheap and nearby parking for hours, days, weeks and months rate.
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Is the concierge service available?
NO, concierge services are strictly NOT available for short-term residents staying less than 6 months.
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Can I use the building’s facilities (gym)?
NO, access to gym is STRICTLY FORBIDDEN for short-term stays—this is a non-negotiable building policy.
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Is the apartment suitable for children?
Yes! The apartment is spacious and family-friendly, with comfortable bedrooms and high-speed fibre optic Wi-Fi (900 Mbps) for entertainment. There are sky playground on 27th floor.
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Can I receive deliveries during my stay?
Yes, you may receive deliveries, but please get in touch with us first for the details and ensure you are available to collect them, as the concierge will not hold packages for short-term guests.
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Is there a lift in the building?
Yes, the building has multi lifts, and the apartment offers step-free access, ensuring easy entry with no stairs before, in, or after the lift.